EXPERIENCE:   Amazing!  FIVE STARS *****

LOCATION:   90 miles from their office

PRODUCT:   2,650-gallon cistern; “limestone” pattern

PROPERTY:   Sand.  Not dirt.  Not rock.  Sand.

TIMEFRAME:  30 days from initial contact to cistern in place.

EXECUTION:  2 days.

OFFICE CREW:   Dana and Art – these people were amazing!  My calls never went to voicemail and each time I called (multiple times) they answered immediately.   Not a recording.  Not a “please hold.”  Not a “we’re busy, please call back.”   They answered every time.   They were articulate and they spoke English perfectly!   And they were responsive – if they told me they’d call back or email me something (estimates, information, etc) they did within minutes.
DELIVERY CREW:   Wow!   Chris and Juan drove over 180miles (roundtrip) two consecutive days!   DAY ONE was site preparation.   They brought a huge backhoe/dozer as well as a dump truck containing very nice rock material for my pad.   Since my soil is all sandy, they couldn’t get the dump truck to my pad site (nearly 100 ft from firm ground), but that didn’t stop them.   They were able to operate the backhoe and quickly dug a “pit” almost 2ft deep and 13ft wide.   The material they dug out wasn’t just left in an ugly pile – they neatly leveled the surrounding area with the dozer’s bucket; they left the surrounding area (nearly 65ft) leveled and smoothed with no tire tracks!   DAY TWO was for delivery.   I purchased a massive, 2650-gallon cistern—it is massive and HEAVY!   Since they couldn’t drive the giant truck onto my sandy soil to the pad site without getting stuck, they used the truck’s on-board crane literally to gently pick up the tank, slowly move it 6-8ft at a time, disconnect, reposition the truck and repeat the maneuver.   They did this over 10 times, until reaching the pad site.  Despite getting stuck in the sand a few times, they didn’t give up; they didn’t complain; they didn’t show frustration; --they simply stayed focused and dealt with it each time.   Once at the site location, I asked them to position the tank in a certain way so the “exit holes” would face a different direction – no problem!  They simply re-lifted the tank and literally man-handled it to spin the enormous concrete cistern into the position I wanted.   These guys were amazing!

B/L:   We have a beautiful water cistern (limestone pattern) that looks great and is sitting exactly where we want it.   The entire team was responsive and worked together. 
RESULT:   One very satisfied customer!